What Happens When You Purchase
First of all, thank you so much for your support. Following your purchase, you’ll immediately receive an order confirmation email containing details on how to download your items. This email will be sent to the same email you provided at checkout.
If you haven’t received the email, please be sure to check your spam folder & double-check that you entered the correct email during purchase via the ‘Thank You’ page.
Within the ‘Access Your Downloads’ email, you’ll be directed to our User Portal - where you’ll set up your account to access your files. Click the ‘Set Your Password’ button in the email to get started.
Creating Your Account & Logging In
From the ‘Set Password’ page, enter the same email you used to order. You will be sent an email containing a one-time link to set your account password. If you haven’t received this email, see our article 'Having Trouble Accessing Your Order?'
Click the link to set your password and set up your account. You’ll then be directed to sign-in to the User Portal. Enter the details you just used to set-up your account and log-in. You should now see all of your available downloads in your user portal.
Downloading Your Products & Accessing Licenses
To download your items, simply click the three dots under ‘Action’ and select ‘Download’. If your product requires a license code, you can find that in the same menu under ‘Purchase Code’. To see more about license codes, read our ‘License Codes’ article.
Getting Familiar With The Portal
Within your user portal, you’ll be able to download your products as well as view purchase history and account settings. Click ‘Transactions’ on the left menu to view your purchase history. From here you’ll also be able to download an invoice for your order.
You may click on ‘Settings’ in the left menu to change your account details such as email & password.