I Need An Invoice
To retrieve the invoice for your order, log into your user portal and click ‘Transactions’ in the left menu. Your invoice can be found by clicking the paper icon under ‘Actions’ next to the relevant transaction.
Payment Issues
If you were double charged for your order:
Most of the time when this occurs, it is because one of the charges is a temporary "authorization charge" from your bank - "Certain banks or card issuers, especially those issuing debit cards, sometimes have more difficulty than others displaying pending authorizations. This means that sometimes a charge will show up twice - once as a charge, and once as an authorization. An authorization is a security measure put in place by the customer's bank to ensure the customer's account has enough funds to cover the purchase before processing it."
Please check your bank statements from a desktop device instead of mobile, as it seems some mobile banking apps have difficulty dealing with these authorization charges. You may also request a hard copy of your statements from your bank to see if you were truly double charged or if it is a pending transaction.
If the copied statements reveal that you were truly double charged, Please send the statements to our support email (you may blur out sensitive information). We will then have to take the issue up with Shopify Payments to contact the payment gateway directly.
Refund Requests & Policy
Please ensure you’ve reviewed the product descriptions, previews, software compatibility requirements, and any FAQs before completing your purchase.
Our refund policy states that, due to the nature of digital goods, we cannot complete refunds once a product has been downloaded or accessed. When you purchase a product from Doron Supply, you are granted immediate access to proprietary digital files that cannot be “returned.”
However, you may request a refund within 48 hours of purchase if:
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You have not downloaded or accessed the product files.
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You provide proof of non-access (such as an order number and confirmation of no download activity).
To request this type of refund, please email us at hello@doron.supply with your order details.
Duplicate Purchases
As per our Refund Policy: If you accidentally purchase the same product more than once, contact us within 7 days at hello@doron.supply We’ll verify the duplicate purchase and issue a refund for the extra transaction.