Need Help Accessing Your Order?
I didn’t get my confirmation email.
Following your purchase, you will be sent an initial order confirmation email with details on how to download your
items.
If you didn’t receive your initial order confirmation email, please allow up to 10 minutes and check your spam folders
in case it ended up in the wrong place. If you still don’t see it, it is possible you either sent it to an old or
mistyped email on accident, or there was a malfunction delivering it.
Please double-check the email that you purchased with. If you used express checkout via Shop or PayPal, it is possible
the email set for your account is the email attached to your Shop or PayPal profile. Please revisit the ‘Thank You’
order confirmation page if you still have it open and review what email is listed there.
If you are sure of the email you used to purchase but you haven’t received the order confirmation email:
No worries - you won’t need that email to start downloading your products:
First, navigate to our user portal to set your password. From here, enter the email you used at checkout.
If you see a green notification saying “We have emailed your password reset link!”, you should then get an email
directing you to set your portal password. Following that, you can login and download your items.
If you see a red notification saying “We can't find a user with that email address,” please continue reading:
I didn’t get the email to set my password.
To download your items, you will need to set a password via this link.
If you’re not receiving the ‘Set Password’ email - it is possible the email got lost in your spam folder. Please check
your junk mail / spam inbox for an email from "no-reply@mail.doron.supply".
If you still cannot find the email, it may be due to deliverability issues:
in lieu of this, you may alternatively set your password via SMS.
(NOTE: If you purchased using PayPal, you may not have been prompted to enter your phone number at checkout, and
therefore you will not be able to reset your password via SMS.)
I'm getting the error: “We can't find a user with that email address.”
If you receive a red “We can't find a user with that email address.” error when attempting to set your password, it is
because the email you entered was not found in our system. Typically this may just be a delay between your order and our
system, and it will resolve itself within a few minutes. If it does not, it indicates that you may have mistyped or used
a different email during checkout or at the reset password page. In rare cases, it may also be that our servers are
experiencing issues. If that is the case, please email us at hello@doron.supply to resolve the issue.
I entered the wrong email.
If you entered the wrong email at checkout, please email us at hello@doron.supply to resolve the issue.